What ‘Service With a Smile’ Means for Employee Well-Being
Expecting employees to take a one-size-fits-all approach to emotional labor can quickly lead to burnout without the right support systems in place. More
Expecting employees to take a one-size-fits-all approach to emotional labor can quickly lead to burnout without the right support systems in place. More
Behavioral researchers are begun investigating a phenomenon called pre-crastination, or rushing to get things done even if requires unnecessary effort. More
A series of experiments suggests that professional interactions might benefit from ‘doing lunch’ like a family meal. More
A psychological study suggests that creative professionals may have their most inventive ideas when their minds are wandering. More
It’s easy to see how someone with low levels of conscientiousness or extraversion might struggle in the workplace, but people with extremely high levels of these traits can face hurdles of their own too. More
Digital tools afforded by smartphones and activity trackers allow researchers to study real-world behavior as it happens in the moment. More