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I wrote the book on user-friendly design. What I see today horrifies me
More people than ever are living long, healthy lives. According to the U.S. Department of Health and Human Services, the average life expectancy is 78.6 years for men and 81.1 for women. More relevant, however
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It’s Not Your Salary That Counts – It’s How You Spend It
Consumption habits may play a stronger role than income itself in how people feel about their lives, a study suggests.
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Psychological Science as a Source of Wisdom for Antitrust
In a guest column, New York University Law Professor Eleanor Fox examines how psychological research might help define consumer welfare and the goals of antitrust law.
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Social Class Determines Whether Buying Experiences or Things Makes You Happier
What is the best way to spend money to increase your happiness? A series of studies suggests that it may depend, in part, on how wealthy you are.
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Too Sad? Too Happy? Salesperson Emotions Affect Buyer Behavior During and After Sale
Intense emotions led customers to decreased trust in the salesperson, expected satisfaction with the product, and actual use of the product.
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Paying With Cash Hurts. That’s Also Why It Feels So Good.
The New York Times: Paying with cash is painful — and that’s a good thing, according to new research. When people pay for items using cold, hard cash rather than by card or online, they
