Focusing on customer service can help to boost business performance, but high ethical standards also play an important role in driving these outcomes, researchers find. More
Focusing on customer service can help to boost business performance, but high ethical standards also play an important role in driving these outcomes, researchers find. More
The specific cultural values of a country may determine whether concern about environmental issues actually leads individuals to engage in environmentally friendly behaviors. More
Grit: The Power of Passion and Perseverance by Angela Duckworth; Scribner, May 3, 2016 Honor Bound: How a Cultural Ideal Has Shaped the American Psyche by Ryan P. Brown, Oxford University Press, 2016. Realist Inquiry in Social Science by Brian Haig and Colin Evers; Sage, January, 2016. The Power Paradox More
Forbes: Are you an introvert or extrovert? Not so fast, there is a third category. Consider your office mates. … In a 2013 research paper in Psychological Science, Adam Grant of The Wharton School deconstructs the traditional belief that extroverts have a natural advantage in sales. Over a three-month study, Grant More
Accumulating research provides evidence for a provocative idea that certain behaviors — such as smoking and eating habits — are contagious. Data suggest that we’re influenced not only by the behavior of our friends, family, and acquaintances, but also by the behavior of the people they know, and so on. More
NPR: Nick Epley at the University of Chicago has been studying the effects of naming inanimate things like storms. He finds that doing so gives them human-like qualities —among them, intentionality. Along with plenty of ice, sleet and snow, much of the country has also been blanketed this winter by More