The Wall Street Journal:
A few years ago, Mike Norton, Jeana Frost and I looked at the question of ambiguity and found exactly the mechanism you’re suggesting—that knowing less can lead to higher liking. Focusing on online dating, we found that when people read online profiles of potential partners that were more ambiguous and imprecise, they liked the profiles more.
That’s because when we face new information we try to resolve ambiguity, but rather than do it accurately, we let our minds fill in the gaps in an overly optimistic way. Sadly, we eventually meet the person behind the dating profile, and then our expectations get crushed (which, by the way, happens a bit more to women).
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