APS
30th APS Annual Convention · 2018
A Psychiatric Emergency Services (PES) Patient Experience Survey Pre- and Post- Quality Intervention
- Janet Patterson
St. Joseph's Healthcare Hamilton - Janet Patterson
Department of Psychiatry and Behavioural Neuroscience - Hava Starkman
St. Joseph’s Healthcare
Abstract
A survey was developed to measure aspects of a patient’s experience while being seen in a busy Regional Psychiatric Emergency Service in Ontario. The survey asked patients to report their demographics, diagnosis, whether or not they had been kept in seclusion, and how they rated their experience along eight dimensions.
Evaluation
