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How to Complain and Get Results
The New York Times: The blender does not blend. Your vacation was spoiled by a late flight. Or the cabinet you bought is as sturdy as wet cardboard. When products or services fail, it’s easy to feel as if your complaints to the company responsible disappear into a black hole. While there are no magic words, there are a few tricks to help your complaint get a friendlier reading. All it takes is a little finesse, and some good documentation. ... Be focused and think about what you want, Kit Yarrow, a consumer psychologist and a professor emerita of psychology and marketing at Golden Gate University in San Francisco, wrote in an email.
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How one researcher is studying that tingly, universal, unmistakable and unsettling phenomenon known as déjà vu
TED: Most of us know the feeling. You’re introduced to someone, you watch a new movie, or you walk down a street in an unfamiliar city, and then suddenly, you’re struck by the uncanny sensation that you’ve been through this all before. You know it’s impossible — there’s no way you could have encountered this person, film or street — yet it all seems so familiar. We call this “déjà vu,” a French phrase meaning “already seen,” first used in the early 20th century. Some researchers estimate that two-thirds of the population has experienced this phenomenon, which also may be accompanied by the conviction that you know what will happen next. Read the whole story: TED
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REPORT: Wikipedia Classroom Experiment
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Familiar Faces Look Happier Than Unfamiliar Ones
People tend to perceive faces they are familiar with as looking happier than unfamiliar faces, even when the faces express the same emotion to the same degree.
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Paper in Psychological Science has “Stood the Test of Time,” According to Google Scholar
Many scientists turn to Google Scholar for literature searches, tracking citation counts, and accessing preprints and published articles. But now there’s a new reason to visit the site: to explore a new feature, called Classic
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How Viewing Cute Animals Can Help Rekindle Marital Spark
Using evaluative conditioning, a team of researchers has developed an unconventional intervention for helping a marriage maintain its spark: pictures of puppies and bunnies.
