ICPS
2023 International Convention of Psychological Science · 2023
Title: The Building of Trust in Live-Stream e-Commerce: Frequency of Interaction Moderates the Relationship between Trust and Purchase
- Letty Kwan
The University of Macau - Letty Kwan
The University of Macau - Jiaying Li
The University of Macau - Yue Catherine Zhao
New York University
Abstract
Live stream commerce(LSC) is where consumers watch live demonstrations of products, interact with the seller, and place orders on the same platform. The current study shows that trust in seller’s ability is crucial for purchase behaviors, and this is further enhanced the more seller and buyer interact with each other.
Consumer