ICPS

2023 International Convention of Psychological Science · 2023

Title: The Building of Trust in Live-Stream e-Commerce: Frequency of Interaction Moderates the Relationship between Trust and Purchase

Brussels, Belgium · March 2023

poster · Consumer Behavior

  • Letty Kwan
    The University of Macau
  • Letty Kwan
    The University of Macau
  • Jiaying Li
    The University of Macau
  • Yue Catherine Zhao
    New York University

Abstract

Live stream commerce(LSC) is where consumers watch live demonstrations of products, interact with the seller, and place orders on the same platform. The current study shows that trust in seller’s ability is crucial for purchase behaviors, and this is further enhanced the more seller and buyer interact with each other.

Consumer