APS
2022 APS Annual Convention · 2022
Crisis Line Workers Experience Strains but Also Positives in Their Work during the COVID-19 Pandemic.
- Katie Lysakowski
Simon Fraser University - Ma Zhu
University of British Columbia - Anita Hubley
University of British Columbia
Abstract
This study examined 102 crisis line workers’ feelings and experiences related to their work during the COVID-19 pandemic. There was a slight tendency for participants to feel strains (e.g., stress, pressure) in their work, but a moderate tendency to experience positives (e.g., sense of community, appreciation) due to their work.
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