APS
APS Virtual Poster Showcase · 2020
We’re Only Human: The Impact of Artificially-Intelligent Agents' Race and Ethnicity on Real-Time Negotiated Outcomes
- Nils Olsen
The George Washington University - Vanessa Perry
The George Washington University - Marcus Stewart
Bentley University - Tiffany White
The University of Illinois at Urbana-Champaign - Linxi Zhao
The George Washington University
Abstract
441 MTurk participants interacted with an AI agent in a real-time (LIVE) simulated negotiation for a vacation homeshare rental. The effects of race/ethnicity of the AI agent – as well as the customer’s race/ethnicity, trust, commitment, and emotions – on the customer’s starting offer, duration, and negotiated outcomes were measured.
Consumer
