APS
31st APS Annual Convention · 2019
Prevent Communication Error By Talk-Back and Confirmation-Talk
- Ryo Nakamura
RTRI - Yasuhiro Kitamura
Railway Technical Research Institute - Takafumi Inoue
RTRI - Ayanori Sato
Safety Psychology Laboratory, Human Science division - Noriko Onoma
Railway Technical Research Institute
Abstract
Communication errors in a railway systems are a serious threat to safety. While “talk-back,” and “confirmation-talk” are well known measure to prevent communication error, the effect of them have not been confirmed. Author conducted an experiment and found that both measure can reduce communication error rate by half.
Engineering/Human Factors/Ergonomics
