APS

31st APS Annual Convention · 2019

Do Euphemisms Affect Quality Perception of a Used Car?

Washington, DC · May 2019

Poster · General

  • Lauren Leach-Steffens
    Northwest Missouri State University

Abstract

Subjects were expected to rate a car’s quality higher if described as pre-owned than if advertised as used. Identical CarFax-style listings with “used” or “preowned” were created. No significant difference was found between used and preowned conditions. This might change with lower-information sources such as advertisements.

Consumer

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