Technology-Enabled Simulation Related to Customer Service Performance

San Francisco, CA · May 2018

Poster · Cross-Cutting Theme Poster - Technology and the Human Experience: Shaping Thoughts, Feelings, Development, and Interactions

Eleni Lobene
Aon Hewitt
Tara Johnson
Aon Hewitt
Rachel Dreibelbis
University of South Florida

Abstract

The current study examined the relationship between performance on a technology-enabled simulation and customer service performance. Results demonstrated a consistent relationship between the simulation dimensions and supervisor rated job performance. This research has implications for using technology-enabled simulations to predict work behavior in a customer service context.

Media/Technology

← Poster Session XIII

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Technology-Enabled Simulation Related to Customer Service Performance

Abstract

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