APS
29th APS Annual Convention · 2017
Effects of Crisis Message Characteristics on Emotional Engagement and Personal Responsibility
- Laura Freberg
Cal Poly San Luis Obispo - Karen Freberg
University of Louisville - Kristin Saling
United States Army - Sabrina Page
Walter State Community College
Abstract
Effective crisis management and response requires an understanding of the complex perceptions and emotions experienced by trauma and disaster victims. Participant responses to official EPA website information about the August 5, 2015 Gold King mine disaster demonstrated that message characteristics influenced emotional engagement and personal responsibility to act.
Public Policy
