Anybody who has worked in a customer-service position knows how difficult it can be to maintain a smile and good humor in the face of an angry client or customer. In fact, the effort may be more costly than we realize. Alicia A. Grandey, an industrial-organizational psychologist at Pennsylvania State More

The International Social Cognition Network (ISCON) has recognized a paper written by APS Fellow Michael Inzlicht, University of Toronto, and APS member Brandon Schmeichel, Texas A&M University, with the 2012 Best Paper Award. The paper, published in Perspectives on Psychological Science, is titled “What Is Ego Depletion? Toward a Mechanistic More