-
A Simple ‘Thanks’ Can Tame the Barking Boss
Supervisors often resort to bullying to compensate for their own feelings of incompetence. But studies show that bosses lower their aggression when they feel appreciated.
-
Northeastern researchers experiment with fear at Newton haunted house
The Boston Globe: NEWTON — A squad of elite fear specialists will descend into the slightly musty basement of a Victorian house Friday night to take up haunting positions. Their preferred instrument of terror? Insights
-
Keeping Emotions in Check May Not Always Benefit Psychological Health
Being able to regulate your emotions is important for well-being, but new research suggests that a common emotion regulation strategy called “cognitive reappraisal” may actually be harmful when it comes to stressors that are under
-
New Research from Clinical Psychological Science
Read about the latest research in Clinical Psychological Science: Impaired Decision Making in Alzheimer’s Disease: A Deficit of Cognitive Strategy Selection? Pascal Hot, Kylee T. Ramdeen, Céline Borg, Thierry Bollon, and Pascal Couturier People with Alzheimer’s
-
Emotional Labor Costs
Anybody who has worked in a customer-service position knows how difficult it can be to maintain a smile and good humor in the face of an angry client or customer. In fact, the effort may
-
In a Mood? Call Center Agents Can Tell
The New York Times: IN a YouTube clip from one of Steve Jobs’s last interviews, he appears to be enjoying reminiscing about how he first hit upon the idea for the keyboardless tablet that eventually
