APS

2026 APS Annual Convention · 2026

Natural Language Processing Analysis of Discussions about Chatbots In Crisis Conversations

Barcelona, Spain · May 2026

Posters · Digital Life & Emerging Technology in Psychology

  • Elizabeth Olson
    Crisis Text Line
  • Tomas Madeira
  • Kelly Zuromski
    Crisis Text Line

Abstract

Effects of chatbots on mental health have drawn increasing media and scientific attention. Using a national dataset of crisis conversations, we examine user comments related to chatbot interactions in over 12,000 crisis conversations in 2025 in order to identify emerging trends.

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