APS
2026 APS Annual Convention · 2026
Natural Language Processing Analysis of Discussions about Chatbots In Crisis Conversations
- Elizabeth Olson
Crisis Text Line - Tomas Madeira
- Kelly Zuromski
Crisis Text Line
Abstract
Effects of chatbots on mental health have drawn increasing media and scientific attention. Using a national dataset of crisis conversations, we examine user comments related to chatbot interactions in over 12,000 crisis conversations in 2025 in order to identify emerging trends.