Natural Language Processing Analysis of Discussions about Chatbots In Crisis Conversations

Barcelona, Spain · May 2026

Posters · Digital Life & Emerging Technology in Psychology

Session: Poster Session IV

Authors

Elizabeth OlsonPresenting Author
Crisis Text Line
Tomas Madeira
Kelly Zuromski
Crisis Text Line

Abstract

Effects of chatbots on mental health have drawn increasing media and scientific attention. Using a national dataset of crisis conversations, we examine user comments related to chatbot interactions in over 12,000 crisis conversations in 2025 in order to identify emerging trends.

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Natural Language Processing Analysis of Discussions about Chatbots In Crisis Conversations

Authors

Abstract

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