"Having Providers Who Are Trained and Have Empathy Is Life-Saving": Improving Primary Care Communication through Thematic Analysis with Chatgpt and Human Expertise

This study used ChatGPT and human coding to analyze qualitative feedback from LGBTQ+ patients (N=41). Themes included affirming care, provider education, communication, and contextual cues. While ChatGPT accelerated analyses, human oversight ensured accuracy. This hybrid method offers insights to improve patient-provider interactions and care for diverse populations.