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2025 APS Annual Convention · 2025

Personality Matters: Low Agreeableness and Extraversion Predict Stronger Preferences for Trust Repair after Workplace Incivility

Washington, DC · May 2025

Poster · Industrial/Organizational

Session: Poster Session IV

Authors

  • Sandy LimPresenting Author
    National University of Singapore
  • Pengxiang Fan
    NUS Business School National University of Singapore
  • Nilotpal Jha
    Department of Management & Organisation, NUS Business School, National University of Singapore
  • Angeline Cuifang Lim
    NUS Business School National University of Singapore

Abstract

While workplace incivility is often unintentional, its remediation is crucial. Our research reveals that personality traits influence preferences for post-incivility trust repair strategies. Individuals low in agreeableness or extraversion show stronger preferences for specific repair approaches, suggesting the need for personality-tailored relationship restoration strategies in organizations.

Trust