Personality Matters: Low Agreeableness and Extraversion Predict Stronger Preferences for Trust Repair after Workplace Incivility

Washington, DC · May 2025

Poster · Industrial/Organizational

Sandy Lim
National University of Singapore
Pengxiang Fan
NUS Business School National University of Singapore
Nilotpal Jha
Department of Management & Organisation, NUS Business School, National University of Singapore
Angeline Cuifang Lim
NUS Business School National University of Singapore

Abstract

While workplace incivility is often unintentional, its remediation is crucial. Our research reveals that personality traits influence preferences for post-incivility trust repair strategies. Individuals low in agreeableness or extraversion show stronger preferences for specific repair approaches, suggesting the need for personality-tailored relationship restoration strategies in organizations.

Trust

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Personality Matters: Low Agreeableness and Extraversion Predict Stronger Preferences for Trust Repair after Workplace Incivility

Abstract

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