APS
2023 APS Annual Convention · 2023
Emotional Intelligence and Its Relationship to Self-Perceived Performance in the Customer Service Field
- Dr. Carole Ingram, PhD.
Member - Dr. Richard Mendelson, PhD.
Keiser University - Dr. Kelly Schmitt, PhD.
Keiser University - Christopher Stabile
Keiser University
Abstract
The study examined the relationship between emotional intelligence levels of customer service professionals and their self-perceived job performance in a call center environment in the United States. The results supported a relationship between emotional intelligence levels and the work performance of customer service professionals in the call center environment.
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