Coaching the Coaches: Assessing Surveyor Competencies to Deliver a Telephonic Intervention

This study assesses the level of competency telephonic surveyors achieved over time while delivering an intervention to adults with renal failure. Raters utilized standardized rubrics to generate competency scores for surveyors. Trendline analysis revealed that 50% of surveyors trended toward improvement. Future studies should implement clinical skills training for surveyors.