"Having Providers Who Are Trained and Have Empathy Is Life-Saving": Improving Primary Care Communication through Thematic Analysis with Chatgpt and Human Expertise
Poster Session IV
Friday May 23, 2025 (16:00 - 17:00 ET)
Keyword: LGBTQ+Abstract: This study used ChatGPT and human coding to analyze qualitative feedback from LGBTQ+ patients (N=41). Themes included affirming care, provider education, communication, and contextual cues. While ChatGPT accelerated analyses, human oversight ensured accuracy. This hybrid method offers insights to improve patient-provider interactions and care for diverse populations.
- Michelle Stage (Presenting Author)
- Mackenzie Creamer (Author)
- Mollie Ruben (Author)
