Personality Matters: Low Agreeableness and Extraversion Predict Stronger Preferences for Trust Repair after Workplace Incivility

Poster Session IV

Keyword: Trust

Abstract: While workplace incivility is often unintentional, its remediation is crucial. Our research reveals that personality traits influence preferences for post-incivility trust repair strategies. Individuals low in agreeableness or extraversion show stronger preferences for specific repair approaches, suggesting the need for personality-tailored relationship restoration strategies in organizations.

• Sandy Lim (Presenting Author)
• Pengxiang Fan (Author)
• Nilotpal Jha (Author)
• Angeline Cuifang Lim (Author)