Emotional Regulation Tasks and Job Performance: Surface Acting and Deep Acting Are Related to Job Performance for Japanese Service Employees

Brussels, Belgium · March 2023

poster · Industrial/Organizational Psychology

Noriko Okabe
Yokohama National University

Abstract

The author investigated the relationship between emotional regulation tasks (Self-Monitoring, Surface acting, and Deep acting) and the job performance of customer service workers in Japan. The results showed that two emotional regulation tasks, surface acting, and deep acting, are related to job performance.

Emotion

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Emotional Regulation Tasks and Job Performance: Surface Acting and Deep Acting Are Related to Job Performance for Japanese Service Employees

Abstract

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