The Wall Street Journal:
A friend of mine recently started a conversation with these words: “Don’t take this the wrong way…”
I wish I could tell you what she said next. But I wasn’t listening—my brain had stalled. I was bracing for the sentence that would follow that phrase, which experience has taught me probably wouldn’t be good.
Certain phrases just seem to creep into our daily speech. We hear them a few times and suddenly we find ourselves using them. We like the way they sound, and we may find they are useful. They may make it easier to say something difficult or buy us a few extra seconds to collect our next thought.
Yet for the listener, these phrases are confusing. They make it fairly impossible to understand, or even accurately hear, what the speaker is trying to say.
Consider: “I want you to know…” or “I’m just saying…” or “I hate to be the one to tell you this…” Often, these phrases imply the opposite of what the words mean, as with the phrase, “I’m not saying…” as in “I’m not saying we have to stop seeing each other, but…”
Take this sentence: “I want to say that your new haircut looks fabulous.” In one sense, it’s true: The speaker does wish to tell you that your hair looks great. But does he or she really think it is so or just want to say it? It’s unclear.
Language experts have textbook names for these phrases—”performatives,” or “qualifiers.” Essentially, taken alone, they express a simple thought, such as “I am writing to say…” At first, they seem harmless, formal, maybe even polite. But coming before another statement, they often signal that bad news, or even some dishonesty on the part of the speaker, will follow.
“Politeness is another word for deception,” says James W. Pennebaker, chair of the psychology department of the University of Texas at Austin, who studies these phrases. “The point is to formalize social relations so you don’t have to reveal your true self.”
Read the whole story: The Wall Street Journal