Psychological Science at Work


The indispensable research blog on the science of the modern workplace, covering everything from leadership and management to the behavioral, social, and cognitive dynamics behind performance and achievement.


The Shape of a Logo Has a Powerful Impact on Consumers

PAFF_020916_TheRightLogo_newsfeatureCompanies have been known to spend millions of dollars designing their corporate logos – for good reason. A bad logo design can doom a brand.

When the clothing retailer the Gap attempted to refresh its logo in 2010, the reaction from the public and the shareholders was harsh. One Harvard Business Review writer declared, “[T]he logo looks like something my pet hamster could cook up in PowerPoint.”

But new research suggest that there’s more to a logo than its basic aesthetic appeal. The study, conducted by an international team of researchers, suggests that people make complex assessments of a company or product based merely on the shape of the logo.

“Five experiments document that the mere circularity and angularity of a brand logo is powerful enough to affect perceptions of the attributes of a product or company,” the researchers write in the Journal of Consumer Research.

Previous marketing research has suggested that circular shapes activate associations with softness, while angular shapes tend to activate associations with hardness. However, lead author Yuwei Jiang (Hong Kong Polytechnic University) and colleagues found that these associations extend far beyond a product’s physical qualities; people not only associated round logos with physical “softness” but the roundness or angularity of a logo also had the power to conjure up complex associations.

For example, a round logo might evoke associations related to “softness,” including perceptions that a company is caring, warm, and sensitive to customer needs.

With this in mind, the research team hypothesized that products advertised with circular logos would result in perceptions of greater product comfortableness, while angular logos would result in perceptions of heightened durability. Additionally, the researchers anticipated that logo designs would also influence broad perceptions of a company – such as customer service quality.

In one experiment, 109 college students were asked to rate an ad for a new pair of running shoes. The students were randomly assigned to one of three groups depending on the logo design they were shown: circular, angular, or no logo. All students were shown an ad with a picture of a running shoe with the headline “Introducing the New Farber Shoes.” In the circular- and angular-logo conditions, the ads contained a picture of the shoe with the logo on both the shoe itself and at the bottom of the ad next to the Farber trademark.

After looking at the ad, participants rated the shoe for quality, comfort, and durability using a 9-point scale.

Participants who were shown a circular logo rated the shoes as more comfortable than participants in the other two groups. Meanwhile, participants who were shown the angular logo rated the same shoes as more durable compared to the other two groups.

The research team further hypothesized that visual working memory was the mechanism allowing customers to make broad judgments about a product based on a logo design.

When participants were asked to memorize an image before viewing the ad, a task that taxed their visual working memory, they weren’t able to generate the same kind of elaborate judgements about the product: They rated the shoes as equally comfortable or durable regardless of whether they saw an angular or circular logo.

However, when participants were asked to memorize a 10-digit number before viewing the ad, a task that did not tax their visual working memory, the logo design had the same effect as before – seeing an angular logo led to higher ratings for a shoe’s durability, seeing a round logo led to higher ratings for a shoe’s comfort.

A 2013 study published in Psychological Science shows that logos and branding can have a profound influence on decision-making. Authors Marios Philiastides (University of Nottingham) and Roger Ratcliff (The Ohio State University) found that visible logos and branding on clothing items carried significant value – ultimately biasing decision-making processes in favor of preferred brands.

“It is not sufficient for companies to try to attract consumers with price promotions, good customer support, or product-specific technical requirements (e.g., updates),” they concluded. “Instead, companies should place special emphasis on brand design and awareness and strive to promote strong affective associations with their brand among customers to develop and maintain a competitive advantage.”

 

References

Jiang, Y., Gorn, G. J., Galli, M., & Chattopadhyay, A. (2015). Does Your Company Have the Right Logo? How and Why Circular-and Angular-Logo Shapes Influence Brand Attribute Judgments. Journal of Consumer Research. doi: 10.1093/jcr/ucv049

Philiastides, M. G., & Ratcliff, R. (2013). Influence of branding on preference-based decision making. Psychological Science, 24(7) 1208-1215. doi: 10.1177/0956797612470701

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