The Wall Street Journal:
“She’s a bully” and “obnoxious” are what San Francisco-based career coach Joel Garfinkle heard from employees at a Silicon Valley tech company about a colleague. The company had approached Mr. Garfinkle because its managers needed coaching help. Their best salesperson wasn’t getting along with her co-workers and managers, who frequently complained about her insensitive behavior.
The problem is that humans in general are bad at judging themselves so they may wait too long to act, says David Dunning, a professor of psychology at Cornell University who researches how people perceive their own skills and competence.
“We’ve found that good employees are best attuned to rooting out their strengths and weaknesses but bad employees are the worst at it,” he says. “There are a lot of people whose only impediment to them improving is that they don’t know that they need to improve.”
Read the whole story: The Wall Street Journal
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