The New York Times:
His charisma was big enough to make his bad habits seem small, more like quirks than flaws. The cigarettes on his breath; the extra weight around the middle; the indifference to clothing and appearances — surely these were minor things, correctable in time.
“Virtually every big, real-life decision requires the decision-maker to resolve 10 fundamental questions, or what I call cardinal issues,” said J. Frank Yates, a professor of marketing and psychology at the University of Michigan’s business school. People only feel real confidence, he said, when they begin to address them all, including trade-offs and timing.
Read the whole story: The New York Times
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